Our Team
Our Team
The Heart of KWPMC
Your success is supported by an extensive workforce dedicated to delivering top-tier management services tailored to your property’s needs. Whether it’s seasoned CPAs, experienced managers, or skilled maintenance and hospitality experts, our team has the passion and expertise to manage every detail with confidence and care. You’ll benefit from hands-on solutions designed specifically to support your goals and elevate your association.
A Higher Standard of Excellence
What truly sets us apart? Our people. They’re not just qualified—they’re exceptional. With top-notch training and a deep commitment to fiscal responsibility, you get the best of the best when partnering with KWPMC.
Our Team
Paul Kaplan (CPA, LCAM)
Founder
Paul Kaplan (CPA, LCAM)
Founder
Katalina Cruz (CPA, LCAM)
CEO & Co-Founder
Katalina Cruz (CPA, LCAM)
CEO & Co-Founder
Jorge Lago
President & Chief Operating Officer
Jorge Lago
President & Chief Operating Officer
Suzel Broe (CPA)
Chief Financial Officer – Financial Services
Suzel Broe (CPA)
Chief Financial Officer – Financial Services
Oscar Borras
Executive Vice President of Operations
Oscar Borras
Executive Vice President of Operations
Trycia Arencibia (CPA, LCAM)
Chief Financial Officer – Financial Reporting
Trycia Arencibia (CPA, LCAM)
Chief Financial Officer – Financial Reporting
Tim O’Keefe (CPA, LCAM)
Partner
Tim O’Keefe (CPA, LCAM)
Partner
Mark Sanfilippo
Executive Director of IT
Mark Sanfilippo
Executive Director of IT
Roxana Dorigo (CPA, LCAM)
Executive Vice President of Finance
Roxana Dorigo (CPA, LCAM)
Executive Vice President of Finance
Alex Martin (LCAM)
Partner
Alex Martin (LCAM)
Partner
Zuly Maribona (LCAM, CMCA®, GPRO: O&M)
Partner
Aatifa Jamal
Vice President of Human Resources
Aatifa Jamal
Vice President of Human Resources
Frank Simone
General Counsel
Frank Simone
General Counsel
Carolina Serrano (LCAM)
Regional Vice President
Carolina Serrano (LCAM)
Regional Vice President
Sheila Diaz (MBA, LCAM)
Regional Vice President
Sheila Diaz (MBA, LCAM)
Regional Vice President
Alex Martin (LCAM)
Partner
Alex Martin (LCAM)
Partner
Annet Bonzon (CAM)
Vice President
Annet Bonzon (CAM)
Vice President
Annet most recently served as District Manager at KWPMC, overseeing condominium and homeowners’ associations for properties ranging from 120 to 1,700 units. She has also worked with new developments and significant capital improvement projects at existing communities. Annet started at KWPMC as a General Manager before earning promotions to District Manager and her current Vice President position.
A certified Community Association Manager (CAM), Annet now serves as a CAM Instructor for Gold Coast Schools, educating future and current licensed professionals through courses mandated by Florida’s Department of Business and Professional Regulation.
Annet earned both her bachelor’s and master’s degrees from Florida International University. An avid runner, Annet has completed three full marathons.
Andrew Holmes
Regional Vice President
Andrew Holmes
Regional Vice President
Ashley Ortiz
Regional Vice President
Ashley Ortiz
Regional Vice President
Bruce Masia (LCAM)
Regional Vice President
Bruce Masia (LCAM)
Regional Vice President
Jennifer Santaniello
Regional Vice President
Jennifer Santaniello
Regional Vice President
Jennifer Santaniello is a seasoned property management executive with over two decades of experience overseeing complex, high-profile condominium and cooperative portfolios throughout Manhattan. Known for her strategic vision, hands-on approach, and ability to build lasting trust with boards, owners, and residents, Jennifer has established herself as a results-driven leader dedicated to operational excellence and exceptional client service.
As Vice President in FirstService Residential, Inc. - Manhattan Condo/Co-op Division, Jennifer led a high-performing team of property managers and assistants overseeing more than 2,000 residential units and a $2.5 million annual portfolio. She is recognized for cultivating a culture of accountability, professionalism, and service by leading her team with guidance, mentorship, and empathy, inspiring staff to deliver best-in-class results for every property. Jennifer’s leadership is grounded in deep operational knowledge, from multi-million-dollar budget planning and capital project oversight to navigating complex compliance regulations and implementing forward-thinking efficiency initiatives.
With expertise in vendor and contractor negotiations, team development, and operational strategy, Jennifer blends executive oversight with a personal commitment to excellence, making her a trusted partner to boards seeking to enhance property value, optimize operations, and elevate the resident experience.
Bruce Masia (LCAM)
Regional Vice President
Bruce Masia (LCAM)
Regional Vice President
Jennifer Santaniello
Regional Vice President
Jennifer Santaniello
Regional Vice President
Jennifer Santaniello is a seasoned property management executive with over two decades of experience overseeing complex, high-profile condominium and cooperative portfolios throughout Manhattan. Known for her strategic vision, hands-on approach, and ability to build lasting trust with boards, owners, and residents, Jennifer has established herself as a results-driven leader dedicated to operational excellence and exceptional client service.
As Vice President in FirstService Residential, Inc. - Manhattan Condo/Co-op Division, Jennifer led a high-performing team of property managers and assistants overseeing more than 2,000 residential units and a $2.5 million annual portfolio. She is recognized for cultivating a culture of accountability, professionalism, and service by leading her team with guidance, mentorship, and empathy, inspiring staff to deliver best-in-class results for every property. Jennifer’s leadership is grounded in deep operational knowledge, from multi-million-dollar budget planning and capital project oversight to navigating complex compliance regulations and implementing forward-thinking efficiency initiatives.
With expertise in vendor and contractor negotiations, team development, and operational strategy, Jennifer blends executive oversight with a personal commitment to excellence, making her a trusted partner to boards seeking to enhance property value, optimize operations, and elevate the resident experience.
Jeff Lessey
Regional Vice President
Jeff Lessey
Regional Vice President
Jeff Lessey
Regional Vice President
Jeff Lessey
Regional Vice President
Jeff Lessey
Regional Vice President
Jeff Lessey
Regional Vice President
Zuly Maribona (LCAM, CMCA®, GPRO: O&M)
Partner
Alex Martin (LCAM)
Partner
Alex Martin (LCAM)
Partner
Jorge Larrieu
Director of Sales - Developer Services
Jorge Larrieu
Director of Sales - Developer Services
Stephen Clark (CA, CFE)
Executive Director of Food & Beverage
Stephen Clark (CA, CFE)
Executive Director of Food & Beverage
Jaime Tejada
Vice President of Hospitality
Jaime Tejada
Vice President of Hospitality
Andrew Holmes
Regional Vice President
Andrew Holmes
Regional Vice President
Scott Beale
Executive Chef
Scott Beale
Executive Chef
Sandra Bennett
Executive Director
Sandra Bennett
Executive Director
Nicolas Milo
Senior Director of Development Services
Nicolas Milo
Senior Director of Development Services
Executive Women in Leadership
AT KW PROPERTY MANAGEMENT & CONSULTING, we are proud to empower women in leadership roles, recognizing their invaluable contributions to our success. We foster an environment where women thrive, leading with vision, passion, and expertise. By cultivating a diverse leadership team, we ensure that our strategies are enriched by unique perspectives, driving progress and setting the standard of excellence in the property management industry.