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Paul Kaplan, CPA, LCAM

Chief Executive Officer & Co-Founder

Paul Kaplan co-founded KWPMC in 2004 and since then has enjoyed watching the company grow to become an industry leader that offers property management, accounting services and consulting for real estate assets throughout Florida, the East Coast and the Bahamas. Paul has also been a general partner and project manger on numerous successful Florida real estate transactions, including condo conversions totaling more than 1,000 units and office conversions totaling more than 100,000 square feet. In addition, he has been a receiver or monitor on both residential and commercial assets throughout Florida.

Prior to founding KWPMC, he was with Berkowitz Dick Pollack & Brant as an auditor. He began his career with Arthur Andersen, the international accounting and consulting firm. Paul received his MBA from The University of Miami and his Bachelor of Business Administration from Tulane University. He is a member of the American Institute of Certified Public Accountants and the Florida Institute of Certified Public Accountants.

Katalina Cruz, CPA, LCAM

President & Co-Founder

Katalina heads the consulting division of KWPMC. Prior to joining the firm, she was with Ernst & Young providing audit services to clients in industries that included real estate, government and generic pharmaceuticals. She began her career as an auditor with Arthur Andersen.

Katalina earned her Master in Business Administration and Bachelor in Accounting from Florida International University. Her professional memberships include the American Institute of Certified Public Accountants and the Florida Institute of Certified Public Accountants.

Trycia Arencibia, CPA, LCAM

Chief Financial Officer - Financial Reporting

Trycia manages the finance and technology department as well as the corporate office, and ensures that all clients receive accurate, dependable and timely financial reporting. She also meets with board members of communities to help clients thoroughly understand the financial reports provided, and plays an integral role in the implementation and operation of the firm’s diverse software portfolio. Prior to joining KWPMC in 2005, Trycia was an auditor with the accounting firm of Berkowitz Dick Pollack & Brant. She received her Master of Accounting and Bachelor in Accounting from Florida International University.

Jorge Lago, LCAM

Chief Operating Officer

Jorge Lago is KWPMC’s Chief Operating Officer. In this role, he works with the executive team to continue strengthening the company’s people, processes and technology while keeping the organization focused on delivering superior customer service. Jorge was most recently Senior Vice President of Property and Asset Management at My Community Homes, a KKR portfolio company, where he led its business growth initiatives and national operations. Prior to that, Lago served as Vice President of Real Estate Asset Management for Wells Fargo Bank in Seattle. In that role, he oversaw all asset management services in the Pacific Northwest. Beginning his career in property management, Lago managed high-rise condominium associations across South Florida. Jorge earned his Master of Business Administration from the University of Miami and a Bachelor of Business Administration from St. Thomas University.

Roxana Dorigo, CPA, LCAM

Executive Vice President of Finance

Roxana is the Executive Vice President of Finance for the Community Association Management Division at KWPMC. She oversees all the accounting departments that account for and report on the financial information for condominium and homeowner associations. Roxana is also involved in the company’s Community Service Committee to support organizations that assist the needy in the states where KWPMC provides management services. Her background includes positions as controller for financial, restaurant and import/export firms, and she began her professional career with KMPG LLP. Roxana earned her Master in Business Administration and Bachelor in Accounting from the University of Miami. She is a member of the Florida Institute of Certified Public Accountants.

Suzel Broe, CPA

Chief Financial Officer - Financial Services

Suzel joins KWPMC as our Chief Financial Officer - Financial Services. She brings over 20 years of experience as a business owner, consultant and senior accounting professional with a Big-4 accounting background. Her major clients included Restaurant Brands International (NYSE: QSR), University of Miami, Cyxtera Technologies, Inc. (NYSE: CYXT), and AppGate Inc. Most recently she served as CFO of Orion Real Estate Group.

While growing her privately held consulting practice, Suzel simultaneously managed multiple clients and complex projects. She brings detailed experience in accounting policy implementation, purchase accounting and acquisition integration, due diligence related to business acquisitions and spin out. In addition, Suzel has vast experience in accounting systems conversions, integration and standardization of policies and procedures, strategic finance and planning, modeling and operations.

Sandra Bennett, CPA, LCAM

Executive Director

Sandy has been a Certified Public Accountant in the State of Florida since 1984. Prior to joining KWPMC in 2012, she was the accounting and audit partner at Bennett & Bennett, CPAs, PA. She has been a member of the Florida Institute of Certified Public Accountants, American Institute of Certified Public Accountants, American Woman’s Society of Certified Public Accountants and Community Associations Institute. She is a member of the Common Interest Realty Association (CIRA) Committee for Florida Institute of Certified Public Accounts and has served on their CIRA Section Steering Committee, Resource Council and Conference Planning Committee.

Diana Rivera, CPA

Executive Vice President of Finance

Diana is a Certified Public Accountant who began her career as an auditor for Kane and Company. Most recently, Diana was a partner at the CPA firm, BDO USA LLP, in their audit practice, specializing in financial auditing and forensic examinations for condominium associations, mixed-use developments, cooperative housing corporations, and timeshare & resort associations. With over 20 years of experience, Diana is a frequent speaker to organizations and professionals in the common interest realty association industry.

Tim O’Keefe,

Executive Director

Tim has more than 25 years of senior leadership positions providing inspiration and direction to growing companies. He was owner and President of Right Choice Services, a marketing services company that he sold to FirstService Corporation in 2002. Tim then served as the Senior Vice President of the company’s supply chain management division. In 2009, Tim became the CEO of the Continental Group, a Florida property management company and then the Regional President of FirstService Residential’s Southeast Division. In his role with KWPMC, Tim is responsible for the company’s strategic growth, emerging markets and client relationships. Tim believes that every problem has a solution as long as all parties want to reach a resolution. Tim helps KWPMC clients find solutions to problems. He received his Bachelor of Business Administration degree from Rhodes College in Memphis, Tennessee and his Master of Business Administration from the University of Memphis.

Bruce L. Masia, LCAM

Regional Vice President

Bruce is the Regional Vice President for the Southeast Region. He leads a team of district managers and a workforce of over 400 employees. Bruce plays a pivotal role in KWPMC’s continuing education program. He developed and continues to run programs for the further advancement of key building personnel. Prior to joining KWPMC, he spent 12 years as the Vice President of Operations with Shelby Homes, one of the largest independent builders in South Florida. He graduated with a business degree from Buffalo State College in New York and while living in Manhattan, he worked in commercial and residential real estate for over 14 years.

Frank Simone,

General Counsel

Frank Simone is an experienced transactional and litigation attorney who is also a Certified Financial Planner. A graduate of St. Thomas University School of Law, Simone has been licensed to practice in Florida for more than 20 years. Simone’s specialty areas include banking law, corporate law, commercial litigation, appellate litigation and trust and estate planning. He has appeared on local news (ABC, NBC, FOX, and CBS) and on national news programs providing insight on legal matters.

Zuly Maribona, LCAM, CMCA®, GPRO: O&M

Senior Vice President

Zuly Maribona joined the organization in 2008, headquartered in Bonita Springs. Zuly’s responsibilities included managing KWPMC’s operations from Naples-Ft Myers through Tampa, Orlando and Jacksonville. Zuly now leads the strategic growth of the company for these areas of Florida. She has been integral in the growth of those markets, and she continues to focus on expanding the company’s presence. Employee development, client satisfaction and management through key performance metrics are a continued focus for Zuly. Prior to joining KW Property Management Zuly spent over 15 years in areas of mortgage banking, technology and residential construction. Zuly holds a degree in Business Administration. Her professional certifications and memberships include Green Professional Buildings Skills, Community Associations Institute and Worldwide Women’s Association.

Alexander Martin, LCAM

Regional Vice President

In his role as Regional Vice President, Alex oversees district, property and general managers and works with developers and association board members on the strategic direction of properties in KWPMC’s vast portfolio. Alex brings nearly two decades of hospitality industry experience to KWMPC and he is instrumental in recruiting talented professionals for the company’s Hospitality Luxury Services division. Martin’s extensive hospitality experience includes over 10 years at Ritz-Carlton and director of residential services at St. Regis Bal Harbour Resort. He has managed more than 300 ultra-luxury residential and condo-hotel units valued at more than $1 billion. Martin earned a bachelor’s degree in business administration from Universidad Simon Bolivar in Venezuela.

Suzette Diaz,

Vice President of Human Resources

Suzette Diaz oversees the human resources department at KWPMC, and has been with the company since 2007. She began her career in human resources working for a mortgage loan company in Atlanta, GA. Suzette received her Bachelor of Arts in International Relations from Florida International University. Suzette is a member of the Society for Human Resource Management (SHRM).

Oscar Borras, LCAM

Regional Vice President

Oscar has nearly seven years of experience as the Director of Operations at a South Florida-based association management firm, with expertise in developing effective policies and procedures for corporate and field operations teams. His broad base of experience including managing high-rise condominiums, homeowners’ associations and commercial properties. Prior to his career in property management, Oscar spent close to 11 years in big box retail management and operations, refining his leadership and operational skills.

Kolman Kenigsberg, CA, CFE

Director of Litigation Support and Fiduciary Services

Prior to joining KWPMC in 2010, Kolman worked for a leading national forensic accounting and litigation support firm providing operational reviews and consulting as well as litigation support engagements. Throughout his career that spans more than 30 years, Kolman has provided forensic and consulting services to federal and state agencies, numerous law firms and private companies.

Kolman received his Chartered Accountant license through the Canadian Institute of Chartered Accountants from McGill University in Montreal, Canada. He is a member of the Association of Certified Fraud Examiners, National Association of Certified Valuation Analysts, American Institute of Certified Public Accountants, Florida Institute of Certified Public Accountants, Turnaround Management Association, and Bankruptcy Bar Association of Southern District of Florida.

Brad Baecht, PCAM, AMS, CMCA, LCAM

Regional Vice President

Brad is the Regional Vice President for Palm Beach County. He leads a team of district managers, general managers and association boards in an expanding market. He has more than 20 years of community association experience. Brad most recently served as the Chief Operating Officer, Vice President, and Executive Director of the Boca West Master Association. Prior to community association management, Brad proudly served his country in the United States Marine Corps. He has received numerous awards for leadership excellence and holds the prestigious Professional Community Association Manager (PCAM}, Association Management Specialist (AMS), Certified Manager of Community Associations (CMCA), and is licensed in Florida as a Licensed Community Association Manager (LCAM).

Carolina Serrano, LCAM

Regional Vice President

Carolina serves as the Regional Vice President for Miami-Dade luxury properties. She leads a team of district managers, general managers developers and association board members on the vision and strategic direction of properties. With Carolina’s extensive hospitality background she is proficient in recruiting, training and coaching managing complex property operations. Carolina’s extensive experience in residential property management includes fourteen years with Four Seasons in various roles. She also earned her law degree while living in Colombia. She began her career in hospitality in the accounting department at the Trump International Sonesta Beach Resort before joining Four Seasons Hotel Miami as a Residences Manager. Carolina advanced quickly to become the Director of Residences and most recently Regional Director of Residences before joining KWPMC.

Sheila Diaz, LCAM

Regional Vice President, Internal Promotion

With more than 25 years of experience in asset management, real estate development, property management, accounting, due diligence, and acquisitions, Sheila brings a wealth of expertise to KWPMC. Prior to joining the firm, Sheila worked for a Florida-based real estate development firm, providing financial and operations management services, overseeing a portfolio valued at over $2 billion. She is also a former Senior Financial Analyst at Starwood Vacation Ownership, contributing to the development of the renowned St. Regis in Bal Harbour. Sheila holds an MBA and a bachelor’s degree in Hospitality & Tourism Management from Florida International University.

Erin Fabian, LCAM

Regional Vice President

Erin has almost 20 years of experience in hospitality, residential and commercial management, all in luxury high-rise and Class A real estate. She has worked in residential luxury high-rises, in premier properties throughout South Florida, and brings her expertise to KWMPC’s West Coast operations. Erin’s key strengths are driving operational excellence, leading and mentoring a team, and relationship building. She earned her MBA from the Keller Graduate School of Management, and bachelor’s degree in Spanish and Music from Gustavus Adolphus College.

Mark Sanfilippo,

Executive Director of Information Technology

Mark is an innovative technologist with over 26 years experience designing and developing custom-built IT solutions to optimize and improve client experiences. Before joining KWPMC, Mark held key roles as a top IT executive within development and private equity-backed real estate companies. Mark’s analytic mindset, strong leadership capabilities, and organizational skills have proven invaluable in spearheading a diverse range of progressive IT initiatives within KWPMC.

Stephen Clark, CA, CFE

Executive Director of Food & Beverage

Stephen brings over two decades of luxury hospitality experience, including 17 years of Food & Beverage experience with Four Seasons Hotels & Resorts. With Four Season, he held leadership roles at properties in California, The Bahamas, Hawaii and Florida, and served as Director of Food & Beverage in Miami for seven years. He earned a master’s degree in International Hospitality Management from the Scottish Hotel School at the University of Strathclyde, and a bachelor’s degree in Computer Science.

Andrew P. Sherman, MBA, LCAM

Vice President

Andrew Sherman has more than 25 years of customer service, operations, and finance experience. Andrew has a distinguished track record in hospitality and luxury high-rise management while at KW Property Management and Consulting (KWPMC). He has led the company in client satisfaction and quality assurance “KWPMC Standards of Excellence” scores. He is a sound decision-maker with a history of leading through change, establishing strong relationships, and building high-performance teams.

Before joining KWPMC, Andrew was the Chief Financial Officer for Tarsus Group North America, a publicly traded events and media company. In addition to being responsible for finance and accounting functions, Andrew was responsible for HR, legal, and mergers and acquisitions. Before that, Andrew held various key leadership roles at ADP, a leading provider of payroll, HR, and human capital management (HCM) services. Andrew holds an MBA degree from Florida International University and a bachelor’s degree in Finance from the University of Miami. He is a licensed Community Association Manager (CAM).

Patrick Truchan,

Regional Vice President of Food & Beverage

Patrick has been with KWPMC since fall of 2022 and has contributed greatly to his role as District Manager by developing new team members, onboarding new properties, and providing ongoing support to those around him.

Originally from Michigan, Patrick moved to California to pursue a career as a certified golf course Superintendent after graduating from Michigan State University. There, Patrick was fortunate enough to start his hospitality career by leading luxury country clubs, such as the Bel Air Country Club, Hillcrest Country Club and Marbella County Club. In addition, Patrick managed the transition team that would create the Annenberg Foundation Trust at Sunnylands, the historic winter estate of billionaire philanthropists Walter and Lee Annenberg. While at Sunnylands, Patrick went back to school and earned his Executive MBA from the University of Southern California.

In addition, Patrick led the transition of the TwinEagles Golf Club in Naples as the GM/COO. While there, Patrick was instrumental in developing and passing a $28.5 million master enhancement plan designed to “Elevate Your Lifestyle” by revitalizing and modernizing the clubhouse, bar, restaurants, and facilities.

Since joining the KWPMC family, Patrick has been instrumental in onboarding several large properties: Pelican Preserve, Talis Park, Longshore Lake and currently, The Place at Corkscrew.

Nicole Tacktikos, MSHRM

VP of Marketing & Culture

Nicole oversees the Talent Acquisition Department at KWPMC and has been with the company since March of 2016. In 2019, Nicole was promoted to the Talent Acquisition Manager role, where she had the ability to build a skilled recruiting team. Nicole has extensive experience in staffing and onboarding new properties, and identifying and hiring top tier talent into the company. In 2022, Nicole was promoted to VP of Marketing & Culture, where she continues to drive brand awareness and engagement, while developing initiatives to continue leading our positive culture and philanthropy events. Nicole graduated in 2016, with her Master’s in HR Management.